At W88 Casino, our customers’ well-being is our top priority, and we are fully committed to our social responsibilities. Our goal is to provide a secure, fair, and socially responsible gaming experience for everyone. We understand the importance of responsible gambling, and we have implemented various measures to ensure that our services can be enjoyed safely and responsibly.
To create an enjoyable and entertaining gaming experience, we emphasize the importance of responsible gaming. If you find yourself facing gambling-related issues, it is crucial to ask yourself some important questions:
- Do you prefer gambling over spending quality time with your family, friends, or engaging in other activities?
- Are you willing to resort to stealing, lying, or selling valuable assets to finance your gambling habits?
- Have you ever missed work or school because of gambling?
- Do you see gambling as an escape from a boring or unhappy life?
- Have you ever gambled away all your money, leaving you unable to afford basic necessities like food or transportation home?
- Do you feel the need to hide the amount of time or money you spend on gambling?
- Have you been criticized for gambling excessively?
- Would losing your money through gambling make you feel depressed? Would gambling be the only relief?
- Are you driven to recover all of your losses immediately after experiencing a loss?
- Do you respond to arguments, frustrations, or disappointments by gambling more? Is gambling negatively affecting your mental health, leading to depression or suicidal thoughts?
The more affirmative answers you provide to these questions, the more likely it is that you have a serious gambling problem. If you believe you have a gambling problem, we encourage you to seek help. The GamCare confidential helpline at 0808 8020 133 is available to provide support, or you can visit GamCare for additional resources.
At W88, we monitor betting activity to identify signs of problem gambling. However, it is important to note that we are not trained professionals in the treatment of problem gambling. While we strive to identify cases of problem gambling, we cannot guarantee that we will catch every instance. If we suspect that you may have a gambling problem, we reserve the right to contact you and, at our discretion, suspend your account and deny access to our products. We do this because we genuinely care about your well-being.
If you are considering self-exclusion, we recommend registering with GAMSTOP, a free service that allows you to exclude yourself from participating in online gambling with companies licensed in Great Britain. To learn more and sign up with GAMSTOP, please visit their website at www.gamstop.co.uk.
Please be aware that BXO Holdings operates in association with Gamstop, and we have adopted their terms of use for our sites. During your self-exclusion period, you will be unable to access any accounts with online gambling operators registered with the Gambling Commission that match the details you provided during your application. Accuracy is important, as discrepancies in account details may not be detected by GAMSTOP, and we may not be able to prevent access to accounts created using unregistered email addresses. Self-exclusion is intended to assist you in managing your use of our websites, but it is not foolproof and should not replace personal willpower. We cannot guarantee that self-exclusion will always prevent access to our gambling websites.
For self-exclusion to be effective, it is essential to refrain from attempting to bypass the exclusion measures we have implemented. You agree not to create new gambling accounts, log in to existing accounts, or engage in any activities that circumvent the self-exclusion during the designated period. Ultimately, you are responsible for any actions you take to circumvent self-exclusion.
At W88 Casino, we are dedicated to providing a responsible and safe environment for our customers to enjoy their gaming experience. If you ever need assistance or support, our customer support team is here to help.
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